You may have been provided with a link that appears similar to this > To finish a session, simply close the TeamViewer Panel, or the program itself.Īn alternative to this is the TeamViewer Session Link. You will know when an agent has logged on, as a TeamViewer Panel will appear in the bottom right corner of the screen. You will share functionality of the desktop at this time, and can communicate through the TeamViewer program - most commonly through the text chat feature. Once the access details are provided, the Catapult agent will have remote access to the PC for as long as the session is active. Navigate to the Remote Control panel, then at the time of your scheduled meeting, send the ID and Password listed to the Catapult agent.Download and install the appropriate version of TeamViewer onto your desktop.In the event that a Catapult agent requests access to your desktop through TeamViewer, we ask that you follow these steps More information about TeamViewer can be found here, and a link to download the free version of the software can be found here.Ĭommon reasons why TeamViewer may be required include This is particularly useful during initial onboarding, or when troubleshooting an issue. TeamViewer is a free-to-use remote access, remote control and remote support program that allows Catapult staff to interact with your desktop platform and connected Catapult devices from a remote location.